Triaging 40,000 tickets a month, around the clock.
A privacy-first intake agent that summarises, prioritises and routes patient messages — so clinicians only see what needs a clinician.
- Client
- MedLink
- Sector
- Telehealth
- Built in
- 8 weeks
- Live since
- Jan 2026
- CSAT lift
- 4.2×CSAT liftmeasured over 90 days
- tickets / month
- 40ktickets / monthtriaged automatically
- clinician admin
- −63%clinician admintime on inbox
- data retained
- 0data retainedby model providers
Clinicians were drowning in their inbox.
Every message — from prescription refills to urgent symptoms — landed in one queue. Urgent cases waited behind admin requests, and clinicians spent nearly half their day sorting mail.
Triage first, then route.
An intake agent classifies urgency, drafts a summary and suggests the right team. Anything clinical with low confidence is escalated straight to a human, with an audit trail on every decision.
- Intakeweb · app · SMS
- Triage agenturgency · intent · summary
- Guardrailsclinical escalation rules
- Routingcare teams + EHR note
Urgent cases first, every time.
Urgent messages now reach a clinician in minutes instead of hours. Admin requests are resolved automatically, and patient satisfaction has risen more than fourfold.
They actually own the outcome. Eval suites, on-call, the works. It feels like an in-house team.